Changes to MEC’s

Disconnection for

Nonpayment policy

Effective April 1^st, 2022

Due to safety and liability concerns, MEC employees will no longer accept payments on customer premises. This policy applies to both normal business and after-hours collections. If disconnection for nonpayment occurs, the member must make a payment in person (if during business hours), online at www.mountainelectric.com or by MEC’s IVR phone system. Once payment is received, you will need to provide a confirmation number to the after-hours service if your electricity is not automatically restored. If a payment is received after 9 PM, electricity will be restored on the following business day.