COVID-19 STATEMENT

COVID-19 Update:

August 11, 2020

Reminder: MEC has resumed disconnections due to nonpayment.

Special Arrangement Payment Plan: A special 6-month COVID-19 Payment Arrangement is available upon request by the customer. The customer must contact their local MEC office to request and authorize the special arrangement. This is not automatic. Any accrued residential energy bills that are due as of August 1st will be eligible for the special 6-month payment arrangement. See details below.

Mountain City Lobby to reopen August 17th:

MEC plans to reopen its Mountain City lobby with limited entry beginning Monday, August 17, at 8:00 a.m. Normal business hours will resume (8:00 a.m. to 5:00 p.m., Monday through Friday) with COVID-19 safety procedures in place. We request customers to follow CDC recommendations when entering our facility (maintain social distancing, good hygiene and staying home if feeling sick or have a fever over 100.4°F). Face coverings are requested. If we find a safe environment cannot be maintained, our lobby will re-close to ensure the protection of employees, customers, and community. Also note that only the lobby is accessible to the public. No visitors are allowed in the other office areas. Out-of-office meetings may be arranged by appointment only and only when social distancing/mask CDC guidelines are used.

We continue to encourage our members to conduct necessary business with MEC over the phone, online or via email, which continues to be the safest method to conduct business.

COVID-19 Update:

August 2, 2020

Mountain City Lobby Closes:

Due to the recent COVID-19 outbreak in Johnson County, Mountain Electric Cooperative has decided to take the precautionary measure to close the Mountain City lobby to the public effectively immediately. The Mountain City lobby will remain closed through August 16th and possibly longer. The Roan Mountain and Newland office lobbies are open. We encourage our members to conduct necessary business with MEC over the phone, online or via email.

 

The Mountain City drive-through window will remain open with hours from 8:00am–5:00pm, Monday – Friday. Mountain City crews will remain on-call 24/7 to respond to any power outages or emergencies and make necessary system repairs. You can report an outage as normal by calling your local MEC office.

 

This is a fluid situation, and we recognize that businesses, individuals and families are impacted by these unprecedented events. As this situation evolves, MEC is committed to being responsive to the needs of our members, employees and communities.

 

We will continue to communicate with you through Facebook and our website for updates. Thank you for allowing us to serve you.

  

COVID-19 Update:

July 31, 2020

Resuming Disconnections and Late Penalties:

Effective August 1st, MEC will re-establish service policies that were suspended in April through July (disconnections for non-payment and late penalties). Any accrued residential energy bills that are due as of August 1st will be eligible for a special 6-month payment arrangement starting in August. This will allow past-due bill payments to be paid in six equal installments between August and January.

Policy for Resuming Disconnections and Late Penalties

To help our members during the COVID-19 pandemic, MEC temporarily suspended residential late fees and service disconnections due to nonpayment for the months of April through July. Prolonged use of these practices could have a very negative impact on our net income. Not-for-profit electric co-ops like MEC have no shareholders to absorb revenue losses. Loss revenue is made up through the rate base, which directly impacts our members who are the ratepayers. Because of this structure and the desire to keep energy costs as low as possible, it is now important for MEC to reinstate late fees and utility disconnection policies. Effective August 1st, MEC will re-establish service policies as follows:

  • MEC shall resume charging late fees on August 1st.
  • MEC shall resume utility disconnections due to nonpayment beginning August 5th.
  • Residential customers will be allowed to enter into a special payment arrangement with MEC to spread their past due balance as of August 1st, over 6 equal monthly payments (COVID-19 Payment Arrangement).
    • The Past Due Balance amount is based on the past due balance as of August 1st.
    • The first payment will start in August with the final payment in January.
    • The Customer must pay their current balance in full each month in addition to 1/6 of the past-due amount (starting on their August billing invoice). Otherwise, services will be disconnected, and the customer will pay all applicable fees.
    • The COVID-19 Payment Arrangement is available upon request by the customer. The customer must contact their local MEC office to request and authorize the special arrangement.
  • No other payment arrangement will be authorized on top of this agreement.

Newland and Roan Mountain Lobbies remain Open:

Newland and Roan Mountain lobbies are open, as well as their drive through windows. Normal business hours – 8:00 a.m. to 5:00 p.m., Monday through Friday (8:00 a.m. to 4:30 pm at the Roan Mountain Office). You will note that new procedures are in place to minimize COVID-19 exposure. We request customers to follow CDC recommendations when entering our facility (maintain social distancing, good hygiene and staying home if feeling sick or have a fever over 100.4°F). Face coverings are requested. If we find a safe environment cannot be maintained, these lobbies will re-close to ensure the protection of employees, customers, and community. Also note that only the lobby is accessible to the public. No visitors are allowed in the other office areas. Out-of-office meetings may be arranged by appointment only and only when social distancing/mask CDC guidelines are used.

Other Operations:

We continue to encourage our members to conduct necessary business with MEC over the phone, online or via email, which continues to be the safest method to conduct business.

MEC has several free payment options available to our customers including automatic bank draft, drive-thru drop boxes, e-check, phone and by mail. Phone and online options include credit/debit card and e-checks. To encourage phone and online payments, e-check fees have been waived and credit/debit card fees have been waived for payment amounts less than $750.00. MEC has added an automated telephone payment system that will allow members to pay bills by phone (toll-free 833-399-0814) 24 hours a day, 7 days a week.

Our drive-through windows remain open – 8:00 a.m. to 5:00 p.m., Monday through Friday (Roan Mountain Office 8:00am-4:30pm).

Our crews will remain on-call 24/7 to respond to any power outages or emergencies and make necessary system repairs. You can report an outage by calling your local MEC office.

MEC is committed to doing what we can to help our member-owners, our employees, and the community we serve navigate this uncertain time.

 

We will continue to communicate with you through Facebook and our website for updates. Thank you for allowing us to serve you.