Each month MEC customers receive an electric bill based upon the number of kilowatt-hours the account location used during a period of approximately one month. Meters are read and monthly meter readings are used to calculate the monthly kilowatt-hours energy usage. When a meter cannot be read on or about the scheduled date, the meter reading and corresponding kilowatt-hour usage for the period will be estimated based on prior usage. Accounts billed on an estimated basis will be adjusted as necessary when the next actual reading is obtained.

The bill will also show any other customer charges such as late penalties, heat pump loan, outdoor lighting, and surge protection fees, etc. The amount due on the bill will be rounded up to the next higher even-dollar amount for the OPERATION POCKETCHANGE Program participants. For LEVELIZED BILLING customers, the bill will also show their monthly amount due based upon their last 12 months average.

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There are 15 billing cycles each month. There is an average of 25 days from the bill date until the due date. Each customer’s due date remains the same each month and is on one of the following days: 1st, 3rd, 5th, 7th, 8th, 12th, 15th, 18th, 19th, 22nd, 23rd, or the 25th.

To prevent a late payment penalty 0f 5%, your bill must be paid by the stated due date. Any late payment penalty would be added to the following month’s bill.

When a bill is delinquent: (1) a reminder notice is sent 3 days after the bill is past due.

(2) A second notice is included on the next bill which arrives approximately 7 days after the original due date. This bill includes an “intent to disconnect service” statement.

(3) If the bill is not paid, service is discontinued on the 11th day after the original due date.

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For your convenience there are several pay options available:

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Our district offices at Mountain City, Newland, and Roan Mountain as well as the following locations are open for walk-in payment during normal business hours.

• Pleasant’s Store in Doe Valley
• Brown’s Grocery and Hardware in Hampton
• S & S General Store in Shady Valley
• Shady Valley Country Store in Shady Valley
• Scotty’s Chevron in Elk Park
• JC’s Place in Elk Park

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Membership fee	$5
Connect fee	$25
Reconnect fee
8AM-4PM, Mon-Fri	$25
Other hours & holidays	$50
Returned check	$25
Service Charge
Collecting a bill at your Home or delivering a Delinquent notice	$10
Temporary to permanent Connect	$20
Customer Deposits:
Minor service, (barns,Pumps, sign lighting, etc)	$50
Commercial deposit
The higher of (1) 2 times the estimated monthly bill on a new account or (2) the highest consecutive 2 months historical billing on an existing account.

Effective 2/1/06: The new residential deposit policy provides members the opportunity to connect new power without a security deposit. MEC believes that good-paying customers should not be required to shoulder the "bad-debt"financial burden of customers who do not pay their bills.

The new policy is designed to reduce or eliminate deposit requirements from our good-paying customers while at the same time reducing over-all bad debt by requiring greater deposits from those customers who pose the greater credit risk. It does so by assessing the applicant's credit risk prior to beginning service through an on-line assessment system. Based on that assessment, the customer is required to provide either no deposit, $150 deposit, or a $250 deposit. There is a $3.00 fee for the risk assessment. Customers may choose to forgo the assessment and pay the standard $250 deposit.

Newland
PO Box 1240
1373 Elk Park Hwy
Newland, NC 28657
828/733-0159