Complaint Resolution Process

TVA provides regulatory oversight of electric rates and service practices for the Cooperative. If the customer has a service practice dispute and is unable to resolve the issue with the Cooperative, the customer may initiate a complaint through the TVA Complaint Resolution Process at any time.

The three ways you can begin the process are:

onlinewww.tva.com/complaintresolution

emailcomplaintresolution@tva.gov

phone1-888-289-8409